客户服务内容（Customer service content）
持之以恒，凝练出坚守精粹技艺的匠人之道;历久弥新，蜕变出敏捷睿智的前瞻视野。为了让每一位车主收获心中所期待的服务体验，梅赛德斯-奔驰售后服务始终以人为先，深刻洞悉车主需求，将每一份用心付诸于产品之上，以每一次升华诠释服务精髓，在提供保养与维修服务的基础上，更加关注车主用车期间不同阶段的多样需求。我们孜孜不辍，以扎实功底和不竭创新持续打造卓越品质，致力于为车主提供高效愉悦的移动出行解决方案。
Perseverance, consolidating the craftsman's adherence to the essence of craftsmanship; timeless, agile and intelligent forward vision. In order to let every owner get the service experience they are looking for, Mercedes-Benz always takes the customer first, has a deep understanding of the needs of the owner, puts every effort into the product, and interprets every sublimation service. The essence, based on the provision of maintenance and repair services, pays more attention to the diverse needs of different stages of the owner's car. We are unconstrained by our solid foundation and continuous innovation to create superior quality and are committed to providing owners with efficient and enjoyable mobile travel solutions.
上门取送车服务梅赛德斯-奔驰上门取送车服务。省时有道，分身有术
Pick-up and drop-off service for Mercedes-Benz home delivery. Time-saving, avatar
快修专享服务梅赛德斯-奔驰快修专享服务。爱车交给我们，你的时间留给生活。
Fast repair exclusive service Mercedes-Benz exclusive repair service. Car to us, your time left to life.
保修服务拥有梅赛德斯-奔驰，您就拥有了安心无忧的全面维修保障。
With Mercedes-Benz warranty service, you have complete worry-free comprehensive maintenance support.
事故救援服务 梅赛德斯-奔驰事故救援服务,确保当您的爱车遭遇意外交通事故时，随时可收获意料之中的援助。
Accident Rescue Service The Mercedes-Benz Accident Rescue Service ensures that when your car encounters an unexpected traffic accident, it can receive unexpected assistance at any time.
24小时道路救援在中国大陆专为中国大陆客户尊享，提供7×24小时全天候的紧急救援支援，使您的出行无后顾之忧。24小时道路救援热线400-650-4688。
The 24-hour roadside assistance is exclusively available to customers in mainland China in mainland China. It provides 24/7 emergency rescue support to ensure that your trip is free of worries. 24-hour roadside assistance hotline 400-650-4688.
三包保障梅赛德斯-奔驰三包保障，让您畅行无忧，从容驾驭。
The three guarantees guarantee the Mercedes-Benz Three Guarantees guarantee, allowing you to behave with ease and peace of mind.
预约服务即到即享的尊贵礼遇。
Appointment service is the exclusive courtesy.
其他特色服务梅赛德斯-奔驰关注售后服务中的细节，远程诊断、完善的配件物流体系等服务为您提供高品质水准的售后服务体验。
Other special services Mercedes-Benz pays attention to the details of after-sales service, remote diagnosis, perfect parts logistics system and other services to provide you with high quality after-sales service experience.
明日速递 瞰思未来
梅赛德斯-奔驰及smart精彩亮相2017消费电子展(CES)
【2017年1月7日，北京讯】在拉斯维加斯召开的2017消费电子展(CES)上，梅赛德斯-奔驰及smart品牌带来强大的创新科技阵容，以“瞰思未来”(C.A.S.E.)战略绘就未来出行的宏景。“瞰思未来” (C.A.S.E.)战略描绘了引领未来出行概念的四大趋势——智能互联(Connected)、自动驾驶(Autonomous)、共享出行(Shared)及电力驱动(Electric)。梅赛德斯-奔驰不断探索并塑造着未来出行的创新模式，目前已在这些领域扮演着重要角色。EQ概念车、梅赛德斯-奔驰威迅Vision Van概念车都在这场全球规模最大的电子展上尽数亮相;汽车与智能家居管理系统互联的创新解决方案、人工智能(AI)领域的新成果、“Fit & Healthy”健康概念车和smart的创新共享出行理念等一系列全新前瞻科技理念，昭示着梅赛德斯-奔驰正围绕这一战略不断完善对未来汽车出行的美好愿景。
[January 7, 2017, Beijing] At the 2017 Consumer Electronics Show (CES) in Las Vegas, Mercedes-Benz and the smart brand brought a strong lineup of innovative technology to “see the future” "CASE" strategy draws a picture of the future. The "C.A.S.E." strategy depicts four major trends leading the concept of future travel - Connected, Autonomous, Shared, and Electric. Mercedes-Benz continues to explore and shape the innovative modes of future travel. It has now played an important role in these areas. The EQ concept car and the Mercedes-Benz Vision Vision Van concept vehicle make their debut at this world's largest electronics show; innovative solutions for the interconnection of cars and smart home management systems, new areas of artificial intelligence (AI) The results, a series of new forward-looking technology concepts such as the "Fit & Healthy" health concept car and smart's innovation sharing travel concept, indicate that Mercedes-Benz is constantly improving the vision for future car travel around this strategy.
“个人出行对于社会经济发展的重要性毋庸置疑。在这一领域，我们正迎来堪与汽车发明相提并论的重大变革。”戴姆勒股份公司董事会成员，负责集团研发兼梅赛德斯-奔驰汽车集团研发的康林松先生表示，“我们依照‘瞰思未来’(C.A.S.E.)战略全力以赴，发挥梅赛德斯-奔驰品牌的创新实力，以确保我们在未来的变革中始终屹立潮头。梅赛德斯-奔驰将在数字化时代继续树立现代出行的全新标准。”
“There is no doubt about the importance of personal travel for socio-economic development. In this area, we are welcoming major changes that are comparable to automotive inventions.” Board member of Daimler AG, responsible for the Group's research and development and Mercedes-Benz. Kang Linsong, a researcher and developer of the Automotive Group, said, “We are committed to the CASE strategy and we are taking full advantage of the Mercedes-Benz brand's innovative strengths to ensure that we will always stand in the forefront of change in the future. Mercedes-Benz will continue to establish new standards for modern travel in the digital age.
“瞰思未来”(C.A.S.E.)——引领未来出行
“瞰思未来”战略以智能互联、自动驾驶、共享出行和电力驱动为四大支柱，成为梅赛德斯-奔驰构建未来出行解决方案的重要战略指导方针。在智能互联领域，梅赛德斯-奔驰着眼于个性化服务，使驾驶者摆脱单调的日常驾驶中的压力，享受更舒适与安全的出行体验。在自动驾驶领域，梅赛德斯-奔驰一直是开路先锋，并已在量产车型上提供完善的部分自动驾驶功能。在共享出行领域，梅赛德斯-奔驰同样是先行者之一，早在2008年smart便推出了car2go——“即行”汽车共享服务。梅赛德斯-奔驰在电力驱动领域积极采取全方位的动力系统电气化策略，全新的EQ品牌将提供从充电技术和服务到可持续循环等全产业链的电动出行产品和服务，持续增强客户体验。
C.A.S.E. - Leading the Future
The “Looking Forward to the Future” strategy is based on four pillars: Smart Connectedness, Autopilot, Shared Travel, and Electric Drive. It has become an important strategic guideline for Mercedes-Benz's future travel solutions. In the area of smart interconnection, Mercedes-Benz focuses on personalized services, freeing drivers from the pressure of monotonous daily driving and enjoying a more comfortable and safe travel experience. In the field of automated driving, Mercedes-Benz has always been the pioneer of open roads, and has provided complete partial autopilot functions on production models. In the area of shared travel, Mercedes-Benz is also one of the pioneers. As early as 2008, Smart launched the car2go, a "ready-to-go" car sharing service. Mercedes-Benz actively adopts an all-encompassing power system electrification strategy in the field of electric drive. The new EQ brand will provide electric mobility products and services ranging from charging technology and services to sustainable recycling, and will continue to enhance the customer experience. .
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